ERROR: 'Failed to obtain payslip data. Object reference not set...' - Online Services
Description
[BCB:37:Payroll Online Services - alert:ECB]

When you try to upload online payslips, you may see the following error message:

'Failed to obtain payslip data. Object Reference not set to an instance of an object. Optimising your Payroll data may resolve this error.'

This occurs when an employee doesn't have an RTI ID in their employee record.

Cause
Resolution

To resolve this, enter employees' pay, update records and submit the full payment submission as normal. When you submit the FPS, your software creates an RTI ID in the employee record.

You can then upload a historical payslip for this period.

  1. Select Company then Online Payslips.
  2. Next to Upload historical payslips, select Do it now.
  3. Select the process date.
  4. Select Next then select the employee.
  5. Select Next then click Upload Payslips.
  6. Selec Pending Payslips.
  7. Select the employee then select Publish Payslip.
  8. Select Publish immediately then Update Payslips.


Steps to duplicate
Related Solutions