Sage 200 Extra Online - How to upgrade to the latest version
Description

This article explains how to update a Sage 200 Extra Online site to the latest version. You must read this document before you update your system and use Sage 200 Extra Online.

Cause
Resolution

Note: You must uninstall add-on's within SA before upgrading Sage 200 Extra Online. For more information please refer to Ask Sage article .

How to upgrade Sage 200 Extra Online with no Add-ons installed

You can select to update your system from within Sage ERP Online Services (SEOS). Please follow the steps below to upgrade to the latest available version.

    1. Login to Sage ERP Online Services. You can access SEOS here.
    2. Open the Site Dashboard for the site you wish to update.

      site image

Tip:It is not necessary to upgrade in steps, you can simply select the version that you want to upgrade too.

  1. Select the Update option - this can be found next to the Version information.
  2. Select the desired option to install the update.

    restore version
  3. Wait a few moments whilst the update takes place. Once the update installation has completed, the version number on the dashboard will be updated and the site status will show as 'Ready'.
  4. Log in to System Administration from one of the client PCs. This will automatically download the latest version of the application. Once complete, update the configuration database when prompted.

    Note: If you experience an error message during the installation of the core components when accessing System Administration for the first time since installing the upgrade, please refer to Ask Sage article

  5. Update the company database(s).
  6. Log in to the desired company in the Sage 200 Application. This will automatically download the latest version of the application.
You can now continue to use Sage 200 Extra Online.

How to upgrade Sage 200 Extra Online with Add-ons installed (or you have forgotten to uninstall any Add-ons prior to attempting an upgrade).

If you attempt to upgrade a Sage 200 Extra Online site whilst there are still Add-ons present, you will likely encounter one or more errors during the upgrade. Most often, this will be displayed as the error 'Failed to install Core Component: There is an error in XML document'. You should follow the steps below to resolve the problem.

  1. Login to Sage ERP Online Services. You can access SEOS here.
  2. Open the Site Dashboard for the site you wish to update.
  3. Select the Update option - this can be found next to the Version information.

    site image
  4. Select the Restore icon alongside the previous version of the software that you were using prior to upgrade.

    site image
  5. When asked if you are sure you want to update version, select Yes. You'll then need to wait until the status of the site is 'Ready' and the 'Update' option has returned next to the version number. Refresh the screen periodically until this has occurred.
  6. Access System Administration and remove any Add-ons that are installed under the Add-ons section in the left-hand window. Close System Administration when complete.
  7. Return to SEOS and upgrade the version of the site again. Refer to the previous section above if you require assistance with this.
  8. Once the update is complete, open System Administration.
  9. In the left-hand menu, right-click on '(Server on Azure') server > Properties.


  10. Select Update.


  11. Once complete, select Test to ensure the version number is displayed correctly.
  12. Select OK. You will then be prompted to log back in to System Administration.
  13. The core components will then begin to install. This may take several minutes.
  14. Once the core components are installed, you should then re-apply any required add-ons to the site, ensuring they are fully compatible with the version of Sage 200 Extra Online now being used.

    Note: If you require any assistance with the deployment of an add-on, please speak to the vendor/creator of the add-on.

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