Sometimes, your software closes or the error below appears when you try to log into your company from demo data:

'SBDDesktop.exe has stopped working'

Follow this article if you can log into demonstration data, then the issue occurs if you use File and Open to move to another company.

First, refresh the legislation tables for the company affected by this issue.

Check if you resolved the issue. If not, continue to the amend permissions section below.

Rename files

If the issue persists, browse to the Paydata folder and rename some affected files.

1. Open Sage 50 Payroll.
2. Within the Open Company window, make a note of the path to data for the affected company.
3. Close Sage 50 Payroll.
4. Open Windows Explorer, then browse to the Paydata folder in the directory noted in step 2.
5. Within the Paydata folder, if the below files are present, rename them as below:
   • If present, rename esubmissions.elog to esubmissions.old
   • Rename SubmissionLog.xml to SubmissionLog.old
6. Close Windows Explorer.
7. Open Sage 50 Payroll, then open the affected company.

You can now log in as normal. Your software creates a new SubmissionLog.xml file when you log into the company.

Your software doesn't create a new esubmission.elog file, as it's no longer needed by Sage 50 Payroll

Amend permissions

To resolve this, amend permissions on the Sage Payroll folder in your program directory.

1. Right-click the Sage 50 Payroll icon on your Windows desktop.
2. Select Properties, then go to the Shortcut tab.
3. Select Open file location.
4. Note the path to this location.
   • By default, this is normally C:\Program Files (x86)\Sage Payroll
5. Press the Windows key and R on your keyboard to open the Run window.
6. Enter the path you noted in Step 3, excluding 'Sage Payroll' then select OK.
   • For example, if your program directory is C:\Program Files (x86)\Sage Payroll, enter C:\Program Files (x86)
7. Right-click the Sage Payroll folder then click Properties.
8. Click Security, then Edit.
9. In the Groups or user names box at the top, select the relevant group, for example, Users.
10. Once selected, in the Permissions for users box at the bottom, tick Allow next to Full Control option.
11. Click Apply then OK. 

Rename Payroll.dat

If the issue still occurs, rename Payroll.dat:

1. Browse to the data and right-click Payroll.dat and click Copy.
2. Paste this file in the same folder to create a copy of payroll.dat.
3. Right-click Payroll.mdb then click Rename. Rename to Payroll.old.
4. Right-click Payroll - COPY.dat then click Rename. Rename to Payroll.mdb.
5. Open Sage 50 Payroll and open the affected company.
6. Take a backup.

Issue persists

If the issue still occurs after the steps above, follow the steps using our Sage 50 Payroll closes unexpectedly when attempting to open article.