When you download transactions from Opayo, there will be occasions where the products don’t match the stock codes in Sage 50 Accounts.
Cause
Resolution
When you download transactions from Opayo, it matches the stock code from the basket contents you submit in the web shop.
The items submitted from the basket must be in this format to match the stock codes in Sage 50 Accounts:
Number of item lines:[stock codes]stock code:quantity:Net value: VAT value: Gross value: Gross value
TIP:
The stock code is product code BOARD001 with the description Whiteboard - Dry wipe. The quantity is 1. The net value is 100.00 and the VAT value 20.00.
The stock code in square brackets must match the stock code in Sage 50 Accounts. If it doesn't, or no stock code appears, Sage 50 Accounts imports it as S1 if VAT applies, or S2 if it doesn't.
If you're unsure what your web shop submits to the basket contents, contact Opayo Support.