This error can appear if you are using an incompatible version of Sage Accounts or because you cannot use Opayo (formerly Sage Pay) for foreign currency customers.

Check your Sage 50 Accounts version number

To maintain compliance with mandatory Payment Card Industry (PCI) standards, from 11 June 2018 you must be using Sage Accounts v24 or later to integrate with Opayo. To check your version number in Sage Accounts, click Help then click About. If you're interested in upgrading Sage Accounts, submit your details and we'll call you back.

Processing foreign currencies

As a workaround, for foreign currency transactions, you can post the payment without using Opayo, through the bank module:

• Bank accounts > Customer receipt.

Alternatively if you need to use Pay by Card, create the customer record with the pounds sterling currency to use the Pay by Card option.

NOTE: If the customer record uses the pounds sterling currency you must process all transactions in pounds sterling.