Solution Properties
Solution ID:
200427112236324
Last Modified Date:
Fri Jan 26 10:54:02 UTC 2024
Taxonomy Path:
Case category//How do I...//governmental/legislative compliance
Author:
[email protected]
Sage Taxation: HMRC's FBI error codes
Description
Cause
Resolution
To access the error information
  1. Open the final return you have tried to submit.
  2. Click on the Submission icon.
  3. Click on the blue View response link.

This displays the actual reason the submission has failed

HMRC error codes

 TIP:Although these error codes are displayed by the software, they are returned by HMRC's servers and are not something that Sage has any control over.

Source: HMRC: Self Assessment technical specifications

Code. Response. Answer.
5005 Keys in the IR header must also exist in the GovTalk header with the same value. Please speak to HMRC
5014 Your submission has not been accepted. The total file size of the attachment(s) must not exceed the maximum size limit of 5mb un-encoded. Please check. This error message shouldn't happen as the software automatically limits file size
5015 A submission for the user and tax year has already been successfully made. If amendment(s) are required you will need to make an amended submission. You will need to submit the return as an amendment
5016 Your submission has not been accepted. The attachment with file name contains a virus. Please check. Please speak to your local IT support
5017 Failed to match Tax Reference. Please contact the Online Services Helpdesk. Please speak to HMRC
5030 An error has occurred during filing which has prevented successful processing. Please speak to HMRC
5050 The tax year for which you have attempted to file is not allowed. Please refer to the filing guidelines or contact the HMRC Online Services Helpdesk for further details. Please submit a paper return
5090 You have indicated an amended submission but the amendment window has now closed for the year of assessment to which your submission relates.

Return can only be filed for either:

  • The latest tax return year, or
  • An earlier tax year still within the time limits for filing a return.

    The time limit for filing an earlier year's return online is 4 years after the end of the year to which it relates e.g. 5/4/2015 is the last date for which a return for 2010/11 can be filed.

 Please submit a paper return
5091 This amended submission cannot be accepted because the maximum number of amended submissions allowed online have already been received. You have submitted more than 9 amendments for this client. Please submit a paper return

HMRC's online services helpdesk number is 0300 200 3600

 

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