Lifecycle policy We adopt a policy to formalise our procedure of withdrawing support for software versions that are behind the latest release. What does this mean for me? This doesn't mean that your software stops working. You can still continue to use it, but we'll withdraw support, updates, and upgrades in a phased approach. When we announce the withdrawal of support, we'll contact you to advise you of the date on which support will cease, along with details of upgrade offers available to you. Why do we do this? It's standard industry practice for technology companies to withdraw support for older versions of software. Every year we invest in research and development to improve our software and services. We do this in line with regular customer feedback and to consider new technology and changes in legislation. We believe that using the latest software is the best way for us to help you run your business effectively. By concentrating our resources on looking forward, we can help your business move forward too. We also want to ensure that we continue to offer the best level of support for our software that we can. We want you to be able to reach technical experts with the right level of knowledge to answer your questions quickly.
Sage 50 Accounts  TIP: We provide support for Sage 50 Accounts v26.3 and above, where an active subscription and Sage Cover are in place.
We recommend always using the latest version to ensure you get the best experience of the 'Connected Services' elements of Sage 50 Accounts. These elements include, but aren’t limited to, Remote Data Access, Bank Feeds, and Invoice Payments. There will be times when technical updates mean these become unavailable on older versions of the software. You can find further information at https://www.sage.com/en-gb/legal/terms-and-conditions/product-and-service-terms-and-conditions/ - The Sage Drive service is no longer available in Sage 50 Accounts v26 and below. Instead, use Remote Data Access in Sage 50 Accounts v27 and above.
TIP: For more information about the lifecycle policy and to discuss what's available to help you upgrade, leave your details and we'll be in touch.
Sage 50 Payroll  NOTE: All versions of Sage 50 Payroll below v25 have already completed their lifecycle and no longer qualify for support.
TIP: For more information about the lifecycle policy and to discuss what's available to help you upgrade, leave your details and we'll be in touch.
Other software Sage 50 Mobile Information about Sage 50 Accounts Mobile and Sage 50 Accounts Pulse We retired Sage 50 Mobile and Sage 50 Pulse from our product range in 2014. All support ended on 1 February 2015. From August 2014, you're unable to download and install your app onto new devices and unable to use your app after February 2015 with your current version of Sage 50 Accounts. Your app won't work with any new versions of Sage 50 Accounts available from August 2014. Sage 50 HR We support all versions of Sage 50 HR. Sage Intelligent Reporting Sage Intelligent Reporting (SIR) hasn't been available for sale since October 2008. From 1 October 2009 Sage Cover renewals stopped for existing customers. Support for Sage Intelligent Reporting stopped on 30 September 2010. Sage Personnel Sage Personnel v6.1 hasn't been available for sale since July 2007. Sage Invoicing Sage 50 Forecasting As of the 30 September 2021 we will no longer be actively supporting this product. For more information, please refer to our questions and answers article. Sage Instant Payroll As of 5 April 2022 we no longer actively support this product or issue compliance updates. Sage Job Costing As of 30 September 2021 we will no longer be actively supporting this product. For more information, please refer to our questions and answers article. Sage Start-Up We no longer offer Sage Start-Up. Sage Planning for Business We no longer offer Sage Planning for Business. Winforecast | What's changing | When | This means | | No new or upgrade sales | 1 January 2013 | You can't buy this software after this date. | | No new Sage Cover contracts available | 31 December 2013 | You can't buy a new Sage Cover contract after this date. | | You can no longer renew Sage Cover for this version of the software. | 31 December 2013 | When your Sage Cover contract comes to an end, you can't renew your contract after this date. | | Sage Cover support is withdrawn | 31 December 2014 | No technical support is available after this date. Guides for Winforecast are available for 12 months after this date. | [BCB:19:UK - Sales message :ECB]
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