Solution Properties
Solution ID:
200427112206488
Last Modified Date:
Wed Mar 23 14:24:03 UTC 2022
Taxonomy Path:
Case category//I have a problem with...//processing
Author:
[email protected]
Fixing bucket corruption
Description

Within each nominal, customer and supplier record, the monthly values in the Actuals column are called buckets. Bucket corruption occurs when one or more of these bucket values disagree with the total on the record activity for the same period.

 

A common symptom of nominal bucket corruption is if the debit and credit totals on the trial balance report don't match.

Cause
Resolution
Fix bucket corruption

Before you follow these steps, in Help > About you must check when the clear audit trail was last ran. If you've cleared the audit trail using a date within the current financial year, the monthly buckets prior to the clear audit trail date will be incorrect after recalculating. In this scenario, print any required reports before you recalculate.

  1. File > Maintenance > Yes to close any open windows.
  2. Check Data > Recovery Tools > follow the prompts to take a backup of your data > OK.
  3. Recalculate Period Values > OK > Close > Close.
Possible causes and best practice

Bucket corruption may be caused by issues including crashes and power failures. There are also some specific causes that you should be aware of:

  • Crashing out of the Year End process - The Year End process may take some time to run, during which the Task Manager may show 'Not Responding'. You should not crash out of the year end routine.
  • 3rd party data import - Data imported from third party software may cause bucket corruption. You should check your bucket values are correct after such imports.
  • Nominal codes missing from the chart of accounts - Before running the Year End routine it is important to check the chart of accounts to ensure no codes are missing.
Steps to duplicate
Related Solutions