When you try to email a report, sometimes the following errors appear:

'The report could not be sent, please check your email program. The error code reported was 2'

'One of the messages produced by the report could not be saved to your mailbox.'

This occurs when your email software isn't Messaging Application Programming Interface (MAPI) compliant.

To resolve this, if you're using Microsoft Outlook, configure your Sage software to use Outlook instead of MAPI.

For help with doing this, follow the email a document using Microsoft Outlook article.

Alternatively, check your email settings are correct to use MAPI:

Set to default in Report Designer

To use Microsoft Outlook as a default in Sage 50 Accounts, you can set this up in Report Designer. Set the default email provider in Sage Report Designer.

1. In your software, browse to the report you get the error on, but stop before you run it.
2. Right-click the report, then select Edit.
3. Go to Tools then Options.
4. Go to the Email Setup tab.
5. From the Default Provider dropdown list, select MAPI.
6. Select OK.
7. Go to Report then Email Settings.
8. In the Sending Options section, select Save emails to mailbox.
9. Set the Mail Provider dropdown to MAPI.
   
   NOTE:

   To find out more about email settings options, visit the report email settings article.

10. Select OK.
11. Click File, then Save All.
12. Click File then click Exit.