| | Description | If you've entered an incorrect password or you’ve forgotten your existing password, you can reset it so that you can log in. |
| Resolution | - From the log in screen, select Forgot Password?
- Enter the email address you use to log in. We'll send you an email containing a link to reset your password.
TIP: Check the email address field populates using the correct email address. - Use the link in the email to open the Reset your password screen.
- Enter and confirm your new password, then select Submit.
- Log in using your new password.
If you've not received an email with the link If you didn't receive an email with the link to reset your password: - Double-check the login email address used
- Check your junk and spam email folders
- Ensure your email provider hasn't blocked emails from Sage
|
|