Reset your password
Description

If you've entered an incorrect password or you’ve forgotten your existing password, you can reset it so that you can log in. 

Cause
Resolution
  1. From the log in screen, select Forgot Password?
  2. Enter the email address you use to log in. We'll send you an email containing a link to reset your password.
     TIP: Check the email address field populates using the correct email address. 
  1. Use the link in the email to open the Reset your password screen.
  2. Enter and confirm your new password, then select Submit.
  3. Log in using your new password.

If you've not received an email with the link

If you didn't receive an email with the link to reset your password:

  • Double-check the login email address used
  • Check your junk and spam email folders
  • Ensure your email provider hasn't blocked emails from Sage
Steps to duplicate
Related Solutions